LeadNinja is committed to providing high-quality, cost-effective solutions to our customers. Rapidly changing technologies influence the level, timing, and character of demand for particular product versions and components. All of this drives the need to introduce new products and services as well as to end support for older software versions.
To assist our customers in this regard, we provide a clear lifecycle and end-of-life (EOL) policy to assist in planning decisions around using and upgrading our products.
General Availability (GA)
The date when a new product release may be ordered and fulfilled. With the GA of a new release, some applicable offerings of the previous release will be phased out. During GA, LeadNinja will provide:
End of Maintenance (EOM)
The date that signifies when feature upgrades, bug fixes and product downloads will no longer be available. Security updates, technical support, and critical hot fixes will continue.
End of Life (EOL)
The date that signifies when security updates, technical support, and critical hot fixes will no longer be available. Support for any product issues will be limited to information contained in the LeadNinja Knowledge Base. If the issues cannot be corrected through these methods, then an upgrade path, or migration to the latest version or product replacement, is recommended.
Effective upon the EOL date there will be no further:
