When you sign up for the LeadNinja Technical Account Manager (TAM) program, you’ll get a dedicated resource you can count on — a senior-level advisor with thorough knowledge of your IT environment. Your TAM will be able to respond rapidly when issues arise and can provide you with both technical and strategic help in using LeadNinja products.
In addition to technical assistance, your Technical Account Manager can provide strategic guidance to help you optimize your use of LeadNinja products. This includes recommendations for best practices, guidance on product upgrades, and advice on how to get the most out of your LeadNinja investment.
With the Premium Support Service and Technical Account Manager, you get customized assistance from a senior-level advisor who has thorough knowledge of your IT environment. This allows for rapid response times when issues arise and tailored support to meet your specific needs.
As a Premium Support customer with a dedicated Technical Account Manager, you'll have faster access to technical assistance when you need it. Your TAM will be able to respond quickly to issues and provide prompt resolution, helping to minimize any potential downtime or disruption to your business operations.
Premium Support customers receive priority access to LeadNinja’s support team. This means that when you need help, you can expect a faster response time than standard support customers.
A TAM can help you integrate LeadNinja technology with your organizational processes and can work across your organization to achieve a consensus on key issues. A TAM can also identify common pitfalls and recommend steps to avoid them, monitor trouble tickets to make sure issues are resolved promptly, proactively identify root causes and trends in support issues, and recommend changes that will improve performance. Whenever you need help, your TAM will marshal whatever resources are needed across all LeadNinja departments and functions. In short, your TAM will do whatever is necessary to help you get the maximum value from your LeadNinja investment.
Here are some of the benefits you'll get with the LeadNinja Premium Support Service and TAM:
Expert Consultation - Your TAM will conduct a consultative review of your existing IT infrastructure to determine how LeadNinja technology can best help you, review your implementation plans, and make recommendations in line with best practices.
Technical and Business Problem Solving - Your TAM will identify potential technical or business obstacles and suggest solutions to overcome them.
Access to Product Experts - Your TAM will provide you with access to LeadNinja product experts whenever you need help.
Proactive Monitoring - Your TAM will proactively monitor trouble tickets to make sure issues are resolved promptly, identify root causes and trends in support issues, and recommend changes that will improve performance.
Priority Access to Upgrades and New Releases - Your TAM will put you at the front of the queue for product upgrades and new releases, ensuring that you always have the latest features and capabilities.
For more information about the LeadNinja Premium Support Service and TAM program, email or call your Sales Account Manager. If you don’t have a Sales Account Manager or have misplaced the contact information, click here for a list of our regional sales offices. Call an office in your region and choose option 3 for Service Provider Sales.
